Dear User：
To ensure the security of user deposits and enhance the transaction experience, we provide the following processing guidelines for undelivered deposits, as well as explanations for on-chain and fiat transactions:
1. How to handle if the deposit has not been received
On-chain Deposit (Digital Assets)
On-chain deposits require network confirmation. The time for deposits to arrive depends on the blockchain network’s congestion.
Please ensure that the deposit address and blockchain network are correct and that the transaction has been confirmed.
If the deposit has not arrived for a long time, please provide the following information to customer support:
Transfer transaction hash (TxID)
Deposit currency and amount
Deposit time and deposit address
Customer support will assist with investigation and processing once the information is received.
2. Explanation of On-Chain and Fiat Transactions
On-Chain Transactions
Refers to deposits, withdrawals, or transfers made using a digital asset wallet over a blockchain network.
Transactions require blockchain network confirmation and are usually irreversible.
3. Tips
Please make sure to verify the deposit address and network to avoid errors.
If you encounter any issues, please promptly contact Mini’s official customer support and provide complete information for faster processing.
Mini will continue optimizing deposit and transaction processes to ensure the security of user funds and smooth transactions.