This guide aims to help MiniEx users understand common issues that may arise during the OTC purchasing process and provide operational advice to enhance the trading experience and reduce risks.
I. Frequently Asked Questions (FAQ)
Why can't I place an order?
Common reasons include:
- Not completing the platform's advanced real-name authentication (KYC).
- Not adding and binding any payment methods (such as bank cards, Alipay, WeChat).
- Account status is abnormal (e.g., frozen or restricted).
- Current purchase limit has reached the risk control cap or is restricted by T+1 rules.
Please visit the "Personal Center" to check your authentication and account status, or contact platform customer service for assistance.
What is the payment time limit after placing an order?
The payment time for each order is set by the seller of the ad, usually ranging from 15 to 30 minutes. Please ensure you complete the payment before the countdown ends and click the "I have paid" button; otherwise, the order will be automatically canceled.
What should I do if I have paid but the seller has not released the currency?
Please first confirm the following:
- Have you clicked "I have paid" on the order page?
- Have you uploaded a clear screenshot of the payment proof?
- Is the transfer account your real-name account, consistent with the authentication information?
If the seller fails to release the currency after the time limit, you can submit a dispute through "Online Customer Service." The platform's customer service will intervene after verification to protect your rights.
What should I do if the payment fails or funds are frozen?
If the payment fails due to improper remarks or bank risk control:
- Please contact the bank immediately to resolve the issue.
- Do not attempt to make multiple payments or transfers.
- Communicate with the seller to explain the situation and confirm the next steps.
- If funds are frozen, please keep the transaction proof and contact customer service for assistance promptly.
Why can't the purchased assets be withdrawn immediately?
To prevent money laundering, fraud, and other risks, MiniEx enforces a T+1 withdrawal rule for assets purchased OTC, meaning:
- Assets cannot be withdrawn within 24 hours of arrival; they can be normally withdrawn after 24 hours.
II. Trading Precautions
You must use your real-name account for payment.
Using third-party accounts for payment is prohibited. If identified as non-real-name payment, the order will be canceled, and serious cases may face trading restrictions.
Do not frequently cancel orders.
The system will record users' cancellation behavior. If too many orders are canceled in a short time, it may affect the account's credit rating and even restrict the ordering function.
Payment remarks must not contain sensitive words.
Please do not include terms like "USDT," "digital currency," "buy coins," etc., in the payment remarks to avoid triggering bank or payment institution risk control, which may lead to fund freezes.
All communication should be conducted within the platform.
Please use the built-in chat system within MiniEx to communicate with sellers, avoiding being directed to WeChat, QQ, or offline transactions. The platform only assumes responsibility for actions taken within the platform.
Please contact customer service promptly if you have problems.
If you encounter account anomalies, order disputes, or issues with deposits, you can visit "Online Customer Service" for consultation. MiniEx customer service will address your issues as soon as possible.
If you still have questions, feel free to check the "Help Center" or contact the MiniEx official customer service team. We are committed to providing every user with a safe, efficient, and convenient trading experience.